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Privacy Policy
XN Windows Pty Ltd (“XN Windows”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. This Privacy Policy explains how we collect, use, store, and disclose personal information provided to us via our website or through direct interaction.
Information We Collect
When you submit a quote request, upload project plans, or contact us through the website, we collect personal information including your name, phone number, email address, property address, and any project-related documents. We may also gather technical data, such as your IP address or browser type, when you visit our website for security and analytics purposes.
All information is collected solely for the purpose of providing aluminium window and door supply, installation, and consultation services.
Use of Your Information
We use the information you provide to respond to your enquiries, prepare and issue quotations, deliver services, schedule site visits, and manage project communications. Information may also be used internally to improve our service delivery, record-keeping, and operational efficiency.
We do not use your personal information for marketing unless you opt in. We do not sell or rent your data under any circumstances.
Storage and Security
All data you provide, including uploaded files or drawings, is securely stored in a manner that protects it from misuse, loss, unauthorised access, or modification. Only authorised personnel involved in your project or required administration have access to your files.
We retain your information only as long as necessary to meet legal obligations or to fulfil the purpose it was collected for—such as quoting, installation, or warranty support.
Disclosure of Information
Your personal information is treated as strictly confidential. It is not shared with any third parties except where necessary to carry out your project—for example, to trusted subcontractors or suppliers engaged directly in your job.
In such cases, we ensure these third parties are subject to confidentiality obligations and comply with relevant data protection laws.
This policy is intended to protect both your rights and our responsibilities. We are committed to fair, lawful, and secure use of all information provided by our clients.
Your Rights
You may request access to your personal information at any time and ask for corrections if you believe it is inaccurate. You can also request that we delete your information, unless we are legally required to retain it (e.g. for accounting or compliance purposes).
To make such a request, please contact us at info@xnwindows.com.au.
Policy Updates
This Privacy Policy may be reviewed and updated from time to time to reflect operational changes, legal updates, or improvements to our service. Any revisions will be published on our website. Your continued use of the site and our services indicates acceptance of any amendments.
Contact
For any questions, concerns, or requests regarding your privacy or how we manage your information, you can contact us at:
XN Windows Pty Ltd
ABN 18 645 334 158
info@xnwindows.com.au
www.xnwindows.com.au
Last updated: 21 May 2025